Refund policy

Return & Refund Policy (E-Commerce Store)

We strive to deliver the best quality products to our customers. If for any reason you are not satisfied with your purchase, you may return the item according to the policy below.

1. Return Duration
You can submit a return request within 7 days of receiving your product.

2. Return Conditions
A return will only be accepted if:

• The product is unused and in its original condition

• Original packaging and tags are intact

• The product is damaged, defective, or incorrectly delivered

3. Return Process
To initiate a return:

• Contact our customer support team

• Provide your order number and details of the issue

• Share product images if required

Once your request is approved, you will be provided with return instructions.

4. Refund Policy

• Refunds are processed within 5–7 working days after approval

• The amount will be returned via the original payment method or bank transfer

5. Exchange Policy
If you wish to exchange a product (e.g., size or color), it will be subject to availability.

6. Shipping Charges

• If the product is defective or incorrectly delivered, return shipping will be free

• Otherwise, the customer will bear the return shipping charges

If you need any assistance, feel free to contact our support team — we are always here to help.